//  Formerly PhonePRO  // 
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Top 15 Customer Service Training Courses
Customer Service Essentials is Among the Best Find out more!
Healthy cultures spread
Like Wildfire
Our training programs drive change throughout your organization Find out more!
Recognized by Nanorep
Among 50 Best Customer Service Blogs and Resources
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PhonePRO is now
New Name. Same Great People. Same Great Training. See us in action!
Expect long-term
Keeping the fire burning is important We'll Show You How
Our customized OnSite Training can reignite your team’s spirit Find a Course Today

Customer service training and good telephone skills light the way for loyal, satisfied customers.

That’s where Bonfire Training comes in. 



Whether you’re looking to enhance a healthy culture or spark change within your organization, Bonfire Training can help align your frontline and management teams for a far-reaching impact. Our customized Customer Service, Leadership, and Team Building programs help your company succeed. 


Our OnSite training strikes a balance between communication management and interpersonal relationships in our training sessions, and we can custom-build programs to match your specific goals. Bonfire Training works with any industry to re-energize your frontline team, internal staff, and help you develop happy customers.

Got a small team? Check out our eLearning modules for a cost-effective way to get your Customer Service staff up to speed.


Does your team work from different locations? We’ve got that covered too! We can develop our OnSite programs to fit neatly into 90-minute or 2-hour LiveRemote sessions. 


What We Do

Customized OnSite Training

Bring a Bonfire team member to your workplace for a completely customized training program.

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24-7 OnDemand Training

Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.

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Remote Training

Management teams across all industries value our fresh take on communications training.

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Learn how Bonfire Training can spark change in your company.

Let’s Talk! 800-888-4893

What Makes Bonfire Different?

Real Learning

Over 30 years of exceptional, enlightened training sets us apart—and will set you apart too. Learn More

Real Fun

Truly effective training is enjoyable and fun; your team will be fired up in no time! Learn More

Real Results

Our holistic training approach produces long-term results that keep the fire burning. Learn More

Seeing is Believing

Explore Our Video Galleries

Latest News

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Feb 21, 2017

Improving the Service Culture - A Case Study

Client Challenges and Business Requirements The client wanted to improve the service cultu...

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Jan 20, 2017

Why Bonfire? It Comes Down to What Matters Most

Bonfire Training Gives Your Team the Competitive Edge When people talk about their business, they...

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Jan 9, 2017

The Importance of Feeling Heard: What People Miss

  We cover a lot of things in our customer service and leadership classes, and even more in our p...

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Dec 8, 2016

Chipotle Takes Their Eye off the Ball

We’ve all heard that Customer Service has to be number one.  That it’s easier and less expensive...

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Dec 7, 2016

Why DIY Customer Service Training Can Spell Disaster

When someone in your family has a toothache, we’re guessing it’s unl...

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Dec 5, 2016

Impressive First Impressions

Customers are full of unknowns. When they call a company because of some type of dissatisfa...

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Our Clients

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What Our Clients Say About Us

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Customer service training  Read More

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