//  Formerly PhonePRO  // 
PhonePRO is now
New Name. Same Great People. Same Great Training. Learn More
Healthy cultures spread
Like Wildfire
Our training programs drive change throughout your organization Here's Where to Start
Expect long-term
Keeping the fire burning is important We'll Show You How
Our customized OnSite Training can reignite your team’s spirit Find a Course Today
Customer service and telephone skills training light the way for loyal, satisfied customers. That’s where Bonfire Training comes in.

Whether you’re looking to enhance a healthy culture or drive cultural change, Bonfire Training helps align your frontline and management teams for a far-reaching impact within your organization.

We know how to strike a balance between communication management and interpersonal relationships in our training sessions. Together, we’ll give your organization the spark it needs to reenergize your frontline team and internal staff, and create happy customers.

Call (800) 888-4893 or Let Us Call You Back

What Makes Bonfire Different?

Real Learning

Over 30 years of exceptional, enlightened training sets us apart—and will set you apart too. Learn More

Real Fun

Truly effective training is enjoyable and fun; your team will be fired up in no time! Learn More

Real Results

Our holistic training approach produces long-term results that keep the fire burning. Learn More

What We Do

Customized OnSite Training

Bring a Bonfire team member to your workplace for a completely customized training program.

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24-7 OnDemand Training

Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.

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Remote Training

Management teams across all industries value our fresh take on communications training.

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Learn how Bonfire Training can spark change in your company.

Let’s Talk! 800-888-4893

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Latest News

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May 3, 2016

5-Step Process for Handling Profanity

Back in October, Lisa Rike gave some great information about how to deal with difficult customers...

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Dec 2, 2015

Holiday Stress Busters: 3 Tips to Get You Through

F. Scott Fitzgerald described it best when he wrote, “Life starts al...

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Nov 12, 2015

The Difficult Caller: Turn a Grinch into a Gift

“Hello? I’d like to order a fruitcake – the one with the pecans.” “What’s that? You’re sold out?...

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Sep 17, 2015

Building Engagement: What You Need to Know

When studies show 20% of American employees report being actively dissatisfied and disconne...

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Aug 17, 2015

Companies Who Invest, Outperform

Bonfire Training wants to help your organization develop the long term program that you nee...

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Jul 8, 2015

Engaging the New Workforce – Gen Y

I am going to confess upfront that I’m a Baby Boomer. I like being known as the group that...

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