//  Formerly PhonePRO  // 
Take the Mystery out
of Staff Performance
Sign up for 3 FREE Mystery Calls and Evaluations! Get Started Today
PhonePRO is now
New Name. Same Great People. Same Great Training. Learn More
Expect long-term
Keeping the fire burning is important We'll Show You How
Our customized OnSite Training can reignite your team’s spirit Find a Course Today
PhonePRO is now Bonfire Training! New Name. Same Great People. Same Great Training.

Customer service training and good telephone skills light the way for loyal, satisfied customers. That’s where Bonfire Training comes in.



Best Customer Service Training Company 

Every day that you run a customer call center or other business, there’s an impact on profits – for better or worse. Your reps and staff are the front door to your organization, and to your customers, they are your company, and even your product or service.  Do they have the training to be the best they can be?

Whether you’re looking to enhance a healthy culture or drive cultural change, Bonfire Training helps align your frontline and management teams for a far-reaching impact within your organization.

Don’t Leave Your Customer Service Training to Chance

We are a customer service training company and much more. Simply put, we teach your customer service reps to communicate with empathy, knowledge, and professionalism and we teach your leaders and managers to get the best possible performance from their staff.

The best reps do a lot more than just answer the phone.  They care for your customer. They help them understand your product, and maximize its benefits. They can even help upsell them on your latest new products. In the battle to build loyal customers, they can be the difference between winning or losing.

We Are Customer Service Training Providers

We know how to strike a balance between communication management and interpersonal relationships in our training sessions. Together, we’ll give your organization the spark it needs to reenergize your frontline team and internal staff, and create happy customers.

When you work with Bonfire training, you won’t have to settle for a “cookie cutter” program filled with vague advice. Our staff takes its time to observe your customer service strengths and weaknesses, and analyze your environment to create a customized program that addresses your particular challenges and is delivered with examples that are specific to your company. 

We get to the bottom of your biggest service challenges, so you can develop the service strategies that address the root of the problem. Then, we develop the customized service training that gives your people the skills they need to succeed, every day.

Our trainings are custom designed to address the real world scenarios your customer service reps face. When your people are trained by Bonfire, you won’t have to worry about long lead times for implementation. By the time they leave our training, they’ll be ready with the information, processes, and confidence they need to meet any customer challenge.

Your Profits Are on the Line

We are your go-to customer service training supplier. Contact us today for more information about how we can help you – and your bottom line.

What We Do

Customized OnSite Training

Bring a Bonfire team member to your workplace for a completely customized training program.

Learn More

24-7 OnDemand Training

Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.

Learn More

Remote Training

Management teams across all industries value our fresh take on communications training.

Learn More

Learn how Bonfire Training can spark change in your company.

Let’s Talk! 800-888-4893

What Makes Bonfire Different?

Real Learning

Over 30 years of exceptional, enlightened training sets us apart—and will set you apart too. Learn More

Real Fun

Truly effective training is enjoyable and fun; your team will be fired up in no time! Learn More

Real Results

Our holistic training approach produces long-term results that keep the fire burning. Learn More

Seeing is Believing

Explore Our Video Galleries

Latest News

View More
Nov 1, 2016

Live Remote Training: The Virtual Format Created for Busy Schedules and Small Offices

It’s that time of year again. Everyone has less patience, and even less time. Things at work are...

Read More
Oct 31, 2016

Ghosts, Goblins and Auto Attendants!

If you could hear the sounds customers make when attempting to navigate through your company’s IV...

Read More
Oct 26, 2016

Use a Simple Trick to Treat Your Customers Well

By Monica Werner BOO!  With Halloween right around the corner, here’s a scary thought… 68% of the...

Read More
Oct 21, 2016

What makes an employee happy?

by Angela Burmeister (original publication in 2010) What makes an employee happy or miserable?  T...

Read More
Oct 20, 2016

The Cost of Bad Customer Service

When considering investing in a customer service training program for your staff, it’s impo...

Read More
Oct 18, 2016

The Purdue Compliment Guys!

This article was originally published in 2009 and is even more applicable today. By Desirae Hayne...

Read More

Our Clients

View More

What Our Clients Say About Us

View More

Request a Free Consultation