Every day that you run a customer call center or other business, there’s an impact on profits – for better or worse. Your reps and staff are the front door to your organization, and to your customers, they are your company, and even your product or service. Do they have the training to be the best they can be?
Whether you’re looking to enhance a healthy culture or drive cultural change, Bonfire Training helps align your frontline and management teams for a far-reaching impact within your organization.
Don’t Leave Your Customer Service Training to Chance
We are a customer service training company and much more. Simply put, we teach your customer service reps to communicate with empathy, knowledge, and professionalism and we teach your leaders and managers to get the best possible performance from their staff.
The best reps do a lot more than just answer the phone. They care for your customer. They help them understand your product, and maximize its benefits. They can even help upsell them on your latest new products. In the battle to build loyal customers, they can be the difference between winning or losing.
We Are Customer Service Training Providers
We know how to strike a balance between communication management and interpersonal relationships in our training sessions. Together, we’ll give your organization the spark it needs to reenergize your frontline team and internal staff, and create happy customers.
When you work with Bonfire training, you won’t have to settle for a “cookie cutter” program filled with vague advice. Our staff takes its time to observe your customer service strengths and weaknesses, and analyze your environment to create a customized program that addresses your particular challenges and is delivered with examples that are specific to your company.
We get to the bottom of your biggest service challenges, so you can develop the service strategies that address the root of the problem. Then, we develop the customized service training that gives your people the skills they need to succeed, every day.
Our trainings are custom designed to address the real world scenarios your customer service reps face. When your people are trained by Bonfire, you won’t have to worry about long lead times for implementation. By the time they leave our training, they’ll be ready with the information, processes, and confidence they need to meet any customer challenge.
Your Profits Are on the Line
We are your go-to customer service training supplier. Contact us today for more information about how we can help you – and your bottom line.
Bring a Bonfire team member to your workplace for a completely customized training program.Learn More
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