//  Formerly PhonePRO  // 
We are a
Blanchard Channel Partner
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Our Training Outperforms Other Training Programs
We Get Results
97% of Bonfire Clients See Improved Customer Satisfaction Immediately Read more!
Game Changers
Improving the Customer Experience
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Customer service training and good communication skills light the way for customer loyalty and customer satisfaction.

With over 30 years of experience in the customer service phone skills training industry, you can be confident that Bonfire Training can make a difference for your company. When we asked our clients about their experience with Bonfire Training and the effectiveness of their customized training courses here is what they said:

97% see improved customer satisfaction

 “This was the most engaging and energizing training we have ever done.  Even after having attended both sessions twice, I was neither exhausted nor bored.  Excellent content in a way that is easily understood and applied.”

October, 2017

Whether you’re looking to enhance a healthy culture or spark change within your organization, Bonfire Training can help align your front line and management teams for a far-reaching impact. Our customized Customer Service Essentials, Leadership, and Team Building programs help your customer service contact center agents and team members succeed. 

What We Do

Customized OnSite Training

Bring a Bonfire team member to your workplace for a completely customized training program.

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24-7 OnDemand Training

Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.

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Remote Training

Management teams across all industries value our fresh take on communications training.

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Learn how Bonfire Training can spark change in your company.

Let’s Talk! 800-888-4893

Seeing is Believing

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Latest News

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Apr 25, 2018

Using the Bonfire Training Experience in Daily Life: Excellence in Practice

To understand corporate culture at Healthcare Resource Group (HRG) and the mindset of Jason...

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Oct 25, 2017

Don’t Turn Your Holiday Workers into Grinches

Training Your Seasonal Employees in Effective Communication Skills Is Still Mission Critical It’s...

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Oct 3, 2017

Need to Tap Into the Power to Succeed?

In today’s marketplace, facilitating and integrating machine intelligence into the way we do busi...

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Sep 7, 2017

Hold On to That Balloon!

A friend of Bonfire's who runs a volunteer organization once described it this way: in his...

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Jul 26, 2017

The A List: Our Picks for Top Ten Customer Service Videos

It’s hot outside. So pull up a comfortable chair, settle in with a cold drink, and take a look at...

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Jul 18, 2017

How Do You Know Your Customer Service Training Will Work?

As the training professional for your customer facing staff, you’ve identified a clear need for a...

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