Customer service training and good communication skills light the way for customer loyalty and customer satisfaction. With over 30 years of experience in the customer service phone skills training industry, you can be confident that Bonfire Training can make a difference for your company.
"Anyone working with customers should take the course."
"Helped change my perception towards customer interaction."
"(Customer Service Essentials) is by far the BEST class I have taken!"
"Fun! Interactive! Informative!"
-2017 Customer Service Essentials Participants
Whether you’re looking to enhance a healthy culture or spark change within your organization, Bonfire Training can help align your frontline and management teams for a far-reaching impact. Our customized Customer Service Excellence, Leadership, and Team Building programs help your customer service contact center agents and team members succeed.
Our OnSite training strikes a balance between communication management and interpersonal relationships in our training sessions, and we can custom-build programs to match your specific goals. Our phone skills training includes all the essential topics from learning the best methods for dealing with difficult callers, to acknowledging customer concerns and even emotional rebound after the call, Bonfire Training works with any industry to re-energize your frontline team, internal staff, and help you develop happy customers.
Got a small team with customser service needs? Check out our OnDemand modules for a cost-effective way to get your call center agents and customer service staff up to speed and delivering consistent telephone etiquette.
Need something different from a training course? We customize eLearning modules for clients who want to track their employee training on their in house Learning Management System.
Does your team work from different locations? We’ve got that covered too! We can develop our OnSite programs to fit neatly into 90-minute or 2-hour LiveRemote sessions.
If you need some customer service videos, visit our Videos page and get a sampling of what we have available.
Bring a Bonfire team member to your workplace for a completely customized training program.Learn More
Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.Learn More
As the training professional for your customer facing staff, you’ve identified a clear need for a...Read More
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