//  Formerly PhonePRO  // 
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One of Top 15 Customer Service Training Courses
Customer Service Essentials One of the Best Find out more!
Healthy cultures spread
Like Wildfire
Our training programs drive change throughout your organization Contact us now!
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New Name. Same Great People. Same Great Training. See us in action!
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Keeping the fire burning is important We'll Show You How
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Customer service training and good telephone skills light the way for loyal, satisfied customers.

That’s where Bonfire Training comes in. 



Whether you’re looking to enhance a healthy culture or spark change within your organization, Bonfire Training can help align your frontline and management teams for a far-reaching impact. Our customized Customer Service, Leadership, and Team Building programs help your company succeed. 


Our OnSite training strikes a balance between communication management and interpersonal relationships in our training sessions, and we can custom-build programs to match your specific goals. Bonfire Training works with any industry to re-energize your frontline team, internal staff, and help you develop happy customers. 

Got a small team? Check out our eLearning modules for a cost-effective way to get your Customer Service staff up to speed.


Does your team work from different locations? We’ve got that covered too! We can develop our OnSite programs to fit neatly into 90-minute or 2-hour LiveRemote sessions. 


What We Do

Customized OnSite Training

Bring a Bonfire team member to your workplace for a completely customized training program.

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24-7 OnDemand Training

Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.

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Remote Training

Management teams across all industries value our fresh take on communications training.

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Learn how Bonfire Training can spark change in your company.

Let’s Talk! 800-888-4893

What Makes Bonfire Different?

Real Learning

Over 30 years of exceptional, enlightened training sets us apart—and will set you apart too. Learn More

Real Fun

Truly effective training is enjoyable and fun; your team will be fired up in no time! Learn More

Real Results

Our holistic training approach produces long-term results that keep the fire burning. Learn More

Seeing is Believing

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Latest News

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Mar 22, 2017

Case Study: Hearing Aid Manufacturer

Client Challenges and Business Requirements Our client's goal was to implement standards a...

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Mar 13, 2017

The Hidden Way Your Text and Emails May Be Hurting Your Business

In 2017, there are all sorts of ways to communicate with clients, with the phone call of years pa...

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Feb 27, 2017

Case Study - Medical Services Company

Client Challenges and Business Requirements Our client was seeking a long-term partnership...

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Feb 21, 2017

Case Study: Improving the Service Culture

Client Challenges and Business Requirements The client wanted to improve the service cultu...

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Jan 20, 2017

Why Bonfire? It Comes Down to What Matters Most

Bonfire Training Gives Your Team the Competitive Edge When people talk about their business, they...

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Jan 9, 2017

The Importance of Feeling Heard: What People Miss

  We cover a lot of things in our customer service and leadership classes, and even more in our p...

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Our Clients

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What Our Clients Say About Us

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