//  Formerly PhonePRO  // 
Our Training Outperforms Other Training Programs
We Get Results
97% of Bonfire Clients See Improved Customer Satisfaction Immediately Read more!
Game Changers
Improving the Customer Experience
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Customer service training and good communication skills light the way for customer loyalty and customer satisfaction.

With over 30 years of experience in the customer service phone skills training industry, you can be confident that Bonfire Training can make a difference for your company. When we asked our clients about their experience with Bonfire Training and the effectiveness of their customized training courses here is what they said:


97% see improved customer satisfaction



 “This was the most engaging and energizing training we have ever done.  Even after having attended both sessions twice, I was neither exhausted nor bored.  Excellent content in a way that is easily understood and applied.”

October, 2017






Whether you’re looking to enhance a healthy culture or spark change within your organization, Bonfire Training can help align your front line and management teams for a far-reaching impact. Our customized Customer Service Essentials, Leadership, and Team Building programs help your customer service contact center agents and team members succeed. 

What We Do



Customized OnSite Training

Bring a Bonfire team member to your workplace for a completely customized training program.

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24-7 OnDemand Training

Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.

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Remote Training

Management teams across all industries value our fresh take on communications training.

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Learn how Bonfire Training can spark change in your company.

Let’s Talk! 800-888-4893

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Latest News



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Jun 1, 2018

New product preview – eLearning

Coming August 1 – New Customer Service eLearning modules One of the most common questions we get...

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Jun 1, 2018

Because Hard Work Pays Off! Bonfire Training Client Recognized for Excellence

When we talk about the benefits of a Bonfire training program for your employees, besides an incr...

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Apr 25, 2018

Using the Bonfire Training Experience in Daily Life: Excellence in Practice

To understand corporate culture at Healthcare Resource Group (HRG) and the mindset of Jason...

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Oct 25, 2017

Don’t Turn Your Holiday Workers into Grinches

Training Your Seasonal Employees in Effective Communication Skills Is Still Mission Critical It’s...

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Oct 3, 2017

Need to Tap Into the Power to Succeed?

In today’s marketplace, facilitating and integrating machine intelligence into the way we do busi...

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Sep 7, 2017

Hold On to That Balloon!

A friend of Bonfire's who runs a volunteer organization once described it this way: in his...

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