//  Formerly PhonePRO  // 
Our Training Outperforms Other Training Programs
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97% of Bonfire Clients See Improved Customer Satisfaction Immediately Read more!
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Improving the Customer Experience
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Customer service training and good communication skills light the way for loyal, satisfied customers.


Customer service training and good communication skills light the way for customer loyalty and customer satisfaction. With over 30 years of experience in the customer service phone skills training industry, you can be confident that Bonfire Training can make a difference for your company. 

When we asked our clients about their experience with Bonfire Training and the effectiveness of their customized training courses here is what they said:Call center customer service training results in improved employee morale, consistency of service and customer satisfaction.

"Anyone working with customers should take the course."

"Helped change my perception towards customer interaction."

"(Customer Service Essentials) is by far the BEST class I have taken!"

"Fun! Interactive! Informative!"

-2017 Customer Service Essentials Participants

 

Whether you’re looking to enhance a healthy culture or spark change within your organization, Bonfire Training can help align your frontline and management teams for a far-reaching impact. Our customized Customer Service Excellence, Leadership, and Team Building programs help your customer service contact center agents and team members succeed. 

Our OnSite training strikes a balance between communication management and interpersonal relationships in our training sessions, and we can custom-build programs to match your specific goals. Our phone skills training includes all the essential topics from learning the best methods for dealing with difficult callers, to acknowledging customer concerns and even emotional rebound after the call, Bonfire Training works with any industry to re-energize your frontline team, internal staff, and help you develop happy customers. 

Got a small team with customser service needs? Check out our OnDemand modules for a cost-effective way to get your call center agents and customer service staff up to speed with phone skills and top notch telephone etiquette.

Need something different from a training course? We customize eLearning modules for clients who want to track their employee training on their in house Learning Management System.  

Does your team work from different locations? We’ve got that covered too! We can deliver customer service phone skills, leadership training and team building programs that fit neatly into 90-minute or 2-hour LiveRemote webinar sessions. 

If you need some customer service videos, visit our Videos page and get a sampling of what we have available. 

What We Do



Customized OnSite Training

Bring a Bonfire team member to your workplace for a completely customized training program.

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24-7 OnDemand Training

Online training with Bonfire webinars offers easy, affordable ways to ignite new customer service skills.

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Remote Training

Management teams across all industries value our fresh take on communications training.

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Learn how Bonfire Training can spark change in your company.

Let’s Talk! 800-888-4893

Seeing is Believing



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Latest News



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Jul 26, 2017

The A List: Our Picks for Top Ten Customer Service Videos

It’s hot outside. So pull up a comfortable chair, settle in with a cold drink, and take a look at...

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Jul 18, 2017

How Do You Know Your Customer Service Training Will Work?

As the training professional for your customer facing staff, you’ve identified a clear need for a...

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Jun 14, 2017

4 Things You Can Do to Get the Most from Your Company’s Training Experience

You’ve made the decision. You’ve set the plan into motion, bridging the gap between goal and real...

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Jun 5, 2017

Treat Them Right on the Telephone

Originally posted in March of 2003 for the Read More

Jun 5, 2017

The Purdue Compliment Guys

By Desirae Haynes, Bonfire Trainer Orig...

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May 16, 2017

The Value of Call Center Customer Service Training: 6 Statistics You Should Know

With the rise of social media and new chat and text features along with the phone, your consumers...

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