Bonfire Training Blog


Sep 22, 2016

2 Key Takeaways from the American Express State of Customer Service Report

Amid a continuous blizzard of fair-to-middling “customer service reports,” every few years Americ...

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Sep 7, 2016

How Supervisors Can Use DISC

We received a question from a new supervisor in a government emergency management position after...

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Jul 27, 2016

Customer Service Coaching: Why It Matters More Than Ever

Many people unfamiliar with the world of customer service leadership are quick to say that their...

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