Bonfire Training Blog


Oct 17, 2016

Compassion in a Call

By Mary Beth Ingram, Our Founder Bonfire trainers travel the country and find themselves in conta...

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Oct 4, 2016

You Got This!! (or do you…?) What You Need to Know Now About Your Customer Service Leadership Skills

Got customer service leadership?  Many businesses report that when it comes to their own company,...

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Sep 22, 2016

2 Key Takeaways from the American Express State of Customer Service Report

Amid a continuous blizzard of fair-to-middling “customer service reports,” every few years Americ...

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