Bonfire Training Blog


Jan 9, 2015

Make a Resolution to Start Coaching!

If you work in the call center industry, you are probably very familiar with the terms “coa...

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Jan 8, 2015

Super Service at the Bureau of Motor Vehicles … Yes, You Read That Right!

It happened again last Friday. I had to go to the BMV to register a new car. Seems simple e...

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Dec 10, 2014

Emotional Rebound

How would you respond to the following job description? “Seeking a representative who is positive...

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