Bonfire Training Blog


Jan 9, 2017

The Importance of Feeling Heard: What People Miss

  We cover a lot of things in our customer service and leadership classes, and even more in our p...

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Dec 8, 2016

Chipotle Takes Their Eye off the Ball

We’ve all heard that Customer Service has to be number one.  That it’s easier and less expensive...

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Dec 7, 2016

Why DIY Customer Service Training Can Spell Disaster

When someone in your family has a toothache, we’re guessing it’s unl...

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