Bonfire Training Blog

Blogs

Filtered Topic: Difficult Calls

Jul 26, 2017

The A List: Our Picks for Top Ten Customer Service Videos

It’s hot outside. So pull up a comfortable chair, settle in with a cold drink, and take a look at...

Read More
May 3, 2016

5-Step Process for Handling Profanity

Back in October, Lisa Rike gave some great information about how to deal with difficult customers...

Read More
Nov 12, 2015

The Difficult Caller: Turn a Grinch into a Gift

“Hello? I’d like to order a fruitcake – the one with the pecans.” “What’s that? You’re sold out?...

Read More