Bonfire Training Blog

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Filtered Topic: Difficult Calls

May 3, 2016

5-Step Process for Handling Profanity

Back in October, Lisa Rike gave some great information about how to deal with difficult customers...

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Nov 12, 2015

The Difficult Caller: Turn a Grinch into a Gift

“Hello? I’d like to order a fruitcake – the one with the pecans.” “What’s that? You’re sold out?...

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