Giving and Receiving Feedback
Whether you work the front line or are a manager, your team members will make mistakes at some point – we all do. And these mistakes will need to be addressed – this is an essential element for everyone in an organization’s workforce. When you recognize the problem or issue, giving feedback in the clearest and quickest way is key in encouraging a change in behavior, and feedback should be given in a positive way – it is important not to focus heavily on the negative. Feedback delivered well will inspire higher performance.
Giving Constructive Feedback equips managers with confidence and critical behaviors to immediately and effectively deliver and share information that helps develop and affirm team members.
Leaders who give constructive feedback in a clear, positive and collaborative fashion have more effective team members and grow and retain their key people.
In this training, participants will learn how to give positive and constructive feedback, will practice giving feedback, and will receive feedback themselves from their peers. They will be able to define feedback and identify why it is so difficult to give.
- Define feedback and identify guidelines for giving feedback
- Demonstrate the ability to use observation rather than judgment
- Apply the necessary steps to giving constructive and positive feedback
Learn to assess intention before the conversation
Practice facilitating the conversation
Create an overall environment to help receptivity to feedback
Understand and properly handle common pushbacks
Who should attend?
This course is intended for managers/supervisors who desire to help their team members improve their performance.