Customer Service Essentials Training

Customer Service Essentials Training

Named one of the Top 15 Customer Service Training Courses by COMM100!

"Real life, real time examples used in class were spot on.  Enjoyed group exercises instead of pure lecture."
-2017 Customer Service Essentials Participant

Clients love our Essentials course because it covers everything their reps need to make a great first impression and turn that into a lasting customer relationship. This is an advanced version of customer service training 101. The topics cover the groundwork, and the content is customized to your unique industry, your team, and your clients.

This seminar includes a customizable mix of customer service training activities and topics.  These are just a few:


Handling Difficult Customers, Telephone Etiquette Best Practices, Positive Communication, Personal Responsibility

custom Bonfire course can really help your customer service agents and team members step up their game. Our goal is to deliver training that your staff can fully relate to and actually enjoy. Our trainers take the time to learn about your company’s sales, setup, and lingo, and are often mistaken for being full-time employees of our clients’ companies.

That personal touch and modern approach to customer service training activities help us take teams to new heights. What would the best version of your company look like? We can help you find out!

After learning the Essentials, your customer service team can legitimately become your most powerful marketing toolAnd when your OnSite customer service training course wraps-up, your team can start putting their new skills to use right away. We love delivering an immediate ROI - that’s what the Bonfire spark is all about.