Customer Service Management Training
It’s pretty common for companies to train employees on their policies, procedures and systems. And most teams have a decent understanding of their company’s products and services. But do you know what’s really going to set your customer service reps apart? It’s the people skills. A solid OnSIte customer service training seminar can show your team how to a build an actual relationship with each customer—starting the second you answer the phone.
First and foremost, that initial interaction (we clock it in at 3 seconds) is what sets the tone for the entire conversation. Sure, you want a team that knows your company’s systems and processes, but they also need to be well-versed in the art of communication.
We’ve got a few tricks up our sleeves, and we love teaching them in our Customer Service Essentials course. It’s specifically designed to give team members the communication skills they need to convert first-time contacts into customers, and current clients into loyal advocates.
Be a Leadership Beacon
It’s crucial to reinforce your staff’s training with consistent feedback and guidance. Our Customer Service Coaching program shows management teams how to keep the momentum going with positive mentoring strategies. When everyone participates in training, your entire team can work together to promote long-term success.
Coaching is the best way to ensure that new techniques are universally understood and consistently applied. Regular feedback and genuine conversations help team leaders set the tone of expectation for associates. A solid Coaching program helps get your whole team operating on a new and improved level.
- Developing a consistent 4-step coaching formula that benefits everyone
The Knack for Feedback
- Motivating positive change by adopting appropriate feedback styles
Calibration with Consensus
- Reducing inconsistencies between personal styles and departmental standards
Coaching in “Real Life”
- Implementing a successful coaching program that drives real results
How It Works
Who Should Attend
This Coaching workshop will benefit anyone in a coaching or leadership position at your organization. It is ideal for Supervisors, Team Leaders, Managers, Directors, Department Heads, and especially those individuals responsible for ensuring your Bonfire investment is generating a real return.
Coaching programs are typically offered during a single day in a 7-hour session, or over 2 days as half-sessions. Our ideal class size for this course is 5-10 people, but we’re always happy to modify our approach to best fit your needs!
How do I maintain appropriate staffing during training?
We have several options to ensure your organization is appropriately staffed during training. Some clients choose to divide staff into two groups and have them attend the training at different intervals, ensuring no one is away for more than a few hours. Others choose to provide training through multiple departments to minimize the impact to an individual team.
What is your recommended class size?
The Coaching course is a detail oriented, targeted group and is best suited for 5-15 team leaders. This ensures plenty of participation and sharing, and gives us the ability to facilitate hands-on activities. If this class size doesn’t fit your needs, we can discuss modifications that will work for your group.
How long is the training?
Most of our OnSite courses are 7 hours in length, but we also have half-day programs and Remote Training available based on your unique needs.
What type of training reinforcement do you offer?
If your organization has already completed an OnSite Training program, Bonfire is always available for advice and guidance. We’re just a phone call or email away! We can also collaborate with you to build an extended Coaching and Leadership Sustainability Plan. These plans are created through collaboration and are facilitated by your leaders. Our Bonfire Trainers help guide the program through Group Coaching Calls,
Let’s find your best fit! Give us a call at (800) 888-4893, or send a message to email@example.com to learn more about the training programs that are right for you and your team.
Customization is key at Bonfire Training—your organization’s needs are unique and your training programs should distinctly reflect your goals. Our prices vary depending on your project complexity, location, and class size. To determine the best training for your budget and your team, please contact us for a free consultation.
Most OnSite classes start at $2600/session for a full 7-hour day, but your site location, program length, and class size will impact pricing.
These classes are typically offered as 90-minute programs starting at $1500/session, but pricing will change based on course content and program length.