Customer Service Management Training

It’s pretty common for companies to train employees on their policies, procedures and systems. And most teams have a decent understanding of their company’s products and services. But do you know what’s really going to set your customer service reps apart? It’s the people skills. A solid OnSIte customer service training seminar can show your team how to a build an actual relationship with each customer—starting the second you answer the phone.

First and foremost, that initial interaction (we clock it in at 3 seconds) is what sets the tone for the entire conversation. Sure, you want a team that knows your company’s systems and processes, but they also need to be well-versed in the art of communication.

We’ve got a few tricks up our sleeves, and we love teaching them in our Customer Service Essentials course. It’s specifically designed to give team members the communication skills they need to convert first-time contacts into customers, and current clients into loyal advocates.