Team Building Training
It’s pretty common for companies to train employees on their policies, procedures and systems. And most teams have a decent understanding of their company’s products and services. But do you know what’s really going to set your customer service reps apart? It’s the people skills. A solid OnSIte customer service training seminar can show your team how to a build an actual relationship with each customer—starting the second you answer the phone.
First and foremost, that initial interaction (we clock it in at 3 seconds) is what sets the tone for the entire conversation. Sure, you want a team that knows your company’s systems and processes, but they also need to be well-versed in the art of communication.
We’ve got a few tricks up our sleeves, and we love teaching them in our Customer Service Essentials course. It’s specifically designed to give team members the communication skills they need to convert first-time contacts into customers, and current clients into loyal advocates.
Change “Burnt Out” to “On Fire”
High-functioning teams operate with unity and focus. Put your organization’s creativity, problem solving, sales, and service skills to their best use with proper training. Our Team Building programs offer a safe, productive environment for forging cohesive groups.
Bonfire Training’s approach to team development equips participants to be true team players—while honoring their best skills and interests. Our Team Building workshops help your teams define their own strategy so each member is proud to give their best effort to help the team fulfill their shared purpose.
Establishing Team Expectations
- Clarifying your team’s mission and unifying individual goals
The “I” in Team
- Harnessing personal accountability in a team’s foundation
Transforming Team Behaviors
- Embracing diversity within a group environment
- Considering others’ contributions and ideas—not just looking to provide responses
- Applying the three communication tools that will make or break your team
How It Works
Who Should Attend
This training is ideal for well-functioning and frustrated teams alike. Our Team Building workshops can help your group improve communication skills and rebuild the foundation of personal accountability for a better work flow.
Team Building workshops are typically offered during a single day in a 7-hour session. Our ideal class size serves 5-25 participants, but we’re always happy to modify our approach to best fit your needs!
How do I maintain appropriate staffing during training?
We have several options to ensure your organization is appropriately staffed during training. Some clients choose to divide staff into two groups and have them attend the training at different intervals, ensuring no one is away for more than a few hours. Others choose to provide training through multiple departments to minimize the impact to an individual team.
Let's Get Creative!
Team Building conversations are meant to be engaging, interactive, and memorable!
Let’s find your best fit! Give us a call at (800) 888-4893, or send a message to firstname.lastname@example.org to learn more about the training programs that are right for you and your team.
Customization is key at Bonfire Training—your organization’s needs are unique and your training programs should distinctly reflect your goals. Our prices vary depending on your project complexity, location, and class size. To determine the best training for your budget and your team, please contact us for a free consultation.
Most OnSite classes start at $2600/session for a full 7-hour day, but your site location, program length, and class size will impact pricing.